Taking too long to resolve a complaint (or failing to address it at all) tells customers that you don’t value their business. Case IQ helps you conduct quick and efficient investigations, even with a large caseload. Case IQ creates a clear, searchable record of all complaints. You can view cases by date, complaint type, status and more. Keeping an eye on aging cases helps to ensure timely resolution. Prioritize cases for follow-up to let customers know that you appreciate their feedback and you’ll earn a reputation for superior service.

Case IQ helps you conduct quick and efficient investigations, even with a large caseload. Case IQ creates a clear, searchable record of all complaints. You can view cases by date, complaint type, status and more. Keeping an eye on aging cases helps to ensure timely resolution. Prioritize cases for follow-up to let customers know that you appreciate their feedback and you’ll earn a reputation for superior service.

One End-To-End Solution For Complaint Management

4 Ways Complaint Software Improves Your Customer Service

Companies that provide exceptional customer service enjoy four to eight per cent more higher revenues than their competitors.

Discover how to fine-tune your processes to establish a reputation for excellence.

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Risk Matrix Template

Conducting a risk assessment is the best way to uncover risks of fraud, gaps in security, or threats to staff wellbeing before your company suffers these negative consequences. 

To identify and track your risks even better, use our free risk matrix template.

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eBook: Managing Customer Complaints Effectively 

Learn how to build a reputation for superior customer service. 

This eBook explains how one software tool can help you track and manage customer complaints and report on results for effective risk management and prevention.

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What is the new law SB 553 in California?

Senate Bill (SB) 533, signed by California Governor Gavin Newsom on September 30, 2023, mandates that virtually all employers in California implement measures to address workplace violence. The legislation introduces Section 6401.9 to the Labor Code and becomes effective on July 1, 2024.

This includes developing and implementing a workplace violence prevention plan. Additionally, employers subject to this mandate are also obligated to "record information in a violent incident log about every incident, post-incident, response, and workplace violation injury investigation."

What information must be included in the Violent Incident Log required by California law SB 553?

The log must include information including, but not limited to:

• The date, time, and location of the incident
• A detailed description of the incident
• A classification of who committed the violence
• A classification of the circumstances at the time of the indicent, including whether the employee was completing job duties
• A classification of the location of the violence incident
• The type of incident, including whether it involved physical, verbal, sexual, or animal attacks
• Consequences of the incident, such as medical treatment needed and whether the security or law enforcement was contacted
• Contact information for the individual completing the violent incident log

How can Case IQ help me comply with the new California law SB 553?

With  the ability to define required fields, streamline processes, and attach multiple files to one report, Case IQ can help you to ensure that your Violent Incident Log is comprehensive and compliant.

Regardless of whether your workplace is subject to the new legislation, it's prudent to have a defined process for how you will capture information for a Violent Incident Log by the time the law takes effect.

Track the stage of each case and next steps required. Upload documents, and safely collaborate, all from a single platform.

Custom "to-do" lists ensures your workflow is being followed according to schedule. Stay compliant more easily and avoid fines.

Easily search and track records of complaints & accommodations. Find correlations so cases never slip through the cracks.

Restrict or provide access to cases with role-based access. Keep cases secure without compromising workflow.

Spot trends and generate reports with one click. Instantly see if you're hitting benchmarks to always stay compliant.

• Easily search and track records of complaints & accommodations. Find correlations so cases never slip through the cracks.
  
  
• Track the stage of each case and next steps required. Upload documents, and safely collaborate, all from a single platform.
  
  
• Custom "to-do" lists ensures your workflow is being followed according to schedule. Stay compliant more easily and avoid fines.
  
  
• Restrict or provide access to cases with role-based access. Keep cases secure without compromising workflow.
  
  
• Spot trends and generate reports with one click. Instantly see if you're hitting benchmarks to always stay compliant.

Deploy one complete solution for you internal investigations, from the initial complaint through case assignment, investigation management, completion and reporting. Case IQ's case management and reporting functions work seamlessly to provide an end-to-end complaint management solution that helps you manage and prevent escalations.

Deploy one complete solution for you internal investigations, from the initial complaint through case assignment, investigation management, completion and reporting. Case IQ's case management and reporting functions work seamlessly to provide an end-to-end complaint management solution that helps you manage and prevent escalations.